Sunday, September 23, 2007

And the award for most craven goes to . . .


Mattel was forced to deliver a humiliating public apology to ‘the Chinese people’ on Friday over the damaging succession of product recalls of China-made toys that the US toymaker has announced in recent months.

In a carefully stage-managed meeting in Beijing with a senior Chinese official, which, unusually, was open to the media, Thomas Debrowski, Mattel’s executive vice-president for worldwide operations, read out a prepared text that played down the role of Chinese factories in the recalls.

Usually it is the customer who is always right.